JenneTastic Help Centre

JenneTastic FAQ and User Guide

Open the user guide, find a quick answer, or get product support. Verified experiences will be added soon.

Guides

The JenneTastic User Guide

Setup, safe use, magnetic door, windows, care, storage, and troubleshooting. The guide also includes clickable links and QR codes for the videos.

English PDF · 7 pages · Videos includedDownload the English guide

Frequently asked questions

Everything you want to know.

01What age is JenneTastic suitable for?+

The tent is recommended for children ages 3 and older and must always be used with adult supervision.

02How many children can use the tent?+

The space is optimal for one child, but it is large enough for two children or for a parent, educator, or professional to accompany the child when needed, always with supervision.

03How long does setup take?+

The structure inflates and can be prepared in under 60 seconds when the area is clear and the pump is ready.

04Where can the tent be used?+

It is designed for indoor use at home, school, daycare, in professional practice, or in an organization.

05Can the door be locked?+

No. The magnetic closure allows simple entry and exit. Never block the door or use the tent as a restraint.

06What is included?+

Each set includes the JenneTastic sensory tent, a manual pump, a carrying bag, and a bilingual guide.

07How long can it remain inflated?+

The tent is designed to remain inflated throughout the day or longer when the setup and safety instructions are followed. Keep it away from heat sources, stairs, and other hazards.

08How should the tent be cleaned?+

Use a soft, slightly damp cloth and mild soap. Allow the tent to dry completely before folding or storage.

09Can a child sleep or play actively inside?+

No. JenneTastic is a temporary calming space. It is not intended for sleep or active play.

10Is delivery included?+

Yes. Delivery is included in the $279.99 direct-purchase price.

11How do I order several units?+

Choose the quantity that works for you for a direct purchase, or use Get a Quote on the Buy Now page for a tailored institutional order.

Reviews and experiences

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Product support

We’re here after your purchase, too.

For questions about setup, care, warranty, delivery, or parts, choose the topic that fits your situation.

Setup

Check the guide and videos before contacting us.

Safety and care

Get help with use, cleaning, or inspection.

Order or product

Report a damaged delivery, missing part, or warranty question.